While health, safety, and security concerns are clearly important aspects of our service program, the quality of our cleaning is what you notice when you arrive at work in the morning. Sparkling clean rest rooms, gleaming floor tile, a dust-free environment; after all, aren't these why you have a cleaning service?
	Introductory and ongoing training sessions covering:	Using training materials from Johnson Wax Professional™, and the Building Service Contractor’s Association International, we thoroughly train our crews in: • chemical safety • efficient cleaning techniques • up-to-date product knowledge • usage and disposal • general job safety • OSHA regulations
	OSHA compliance	As part of our periodic quality inspections, we check janitor closets to ensure compliance with OSHA standards on chemical labeling, cleanliness and general safety. As required by federal law, we provide you an MSDS book covering all the chemicals we use, so if an accident ever occurs, or OSHA pays you a visit, you will have the necessary safety information on hand to protect your employees and yourself.
	A simple, color-coded, step-by-step system for use in training personnel (and as a handy field reference for experienced crew members) in safe and effective cleaning procedures using Johnson Wax Professional™ chemicals featured by CBN
Our Customer Service Representative visits each client at least monthly to inspect the job and gather customer feedback; our Operations Manager inspects jobs after hours. Both work with data from existing (and generate new) Inspection Reports, giving our management team up-to-date information on all client issues, periodic floor and window completion dates, and the ability to compare quality issues across a given crew’s clients. All inspection and client communication data is logged and archived, allowing long-term monitoring of facility condition and of crew performance. We're available, from top management down, 24/7, to deal with whatever maintenance and security situations arise. For your convenience and ours, and to avoid the misunderstandings common to oral messages, we use e-mail for much of our client communication. Most of our day-to-day production crew communication is also delivered electronically, for similar reasons, and to better document and track assignments and job quality.
We emphasize a full-service maintenance program, incorporating periodic resilient floor burnishing and refinishing, carpet cleaning and protecting, ceramic tile scrubbing and descaling, and window washing - all on a schedule customized to optimize your facility's appearance. Because we schedule these periodic jobs well in advance, we can group them geographically (saving drive time and cost), and keep our technicians at, but not over, a 40-hour workweek - saving us time, money, and the mistakes that accompany job fatigue - generating savings we pass along to you. Further, over the years we've found that any job (say, carpet cleaning) that requires extra billing and special scheduling tends to be postponed until it's noticeably needed - after the carpet is really "trashed". Meanwhile, your facility looks dingy and, when you do order the job, you often pay extra due to the additional work involved to "restore" your carpet to an acceptable level. You then have to deal with an unexpected, unscheduled expense. It’s better, we feel, to stay on top of the game, doing the jobs regularly, as "interim maintenance" rather than "restoration", and included as part of ongoing billing. Should an unscheduled cleanup be required due to a special circumstance, we're there for that, too.
	Route janitorial	We have chosen to work with successful independent service contractors on our nightly janitorial routes - janitors with a proven track record of providing consistently dependable high-quality cleaning to their own customers (whom we interview during the contractor selection process) - janitors who show pride in having the drive and ambition to develop and maintain their own small businesses. After passing our rigorous security screening process, the contractors are introduced to our stringent Health-, Safety-, and Security-oriented cleaning procedures. These hand-picked, thoroughly trained individuals allow us to deliver a proven commodity to our customers, while allowing our contractors freedom from those aspects of the cleaning industry which commonly trip up smaller operators - floor scrubbing, carpet cleaning, window washing (all of which require specialized equipment and expertise). We then add to your program 24/7 availability for customer communications and emergency backup, and the sales, quality control, research, and customer service abilities of a major, progressive firm. Pride of small business ownership, combined with CBN’s experience and resources in technology, training, quality control, and security, yields an indisputable synergy of personalized service backed by the stability and expertise of a true anchor firm. Finally, we train all our personnel in JohnsonDiversey’s Greenguard Indoor Air Quality Certified cleaning system (LINK), a comprehensive health and environment-friendly system of equipment, products, and procedures.
	Floor technicians	We select experienced floor technicians with proven records of quality performance and customer/employer satisfaction. We fully screen and verify the backgrounds of applicants, to assure us and you of their integrity and ability, then provide them with: The most modern equipment available, such as Laser-X™ floor burnishers and Ecolab™ floor finishing systems; The finest line of cleaning chemicals and floor finishes, by Johnson Wax Professional™ & Ecolab™; A well thought out and researched methodology; 24/7 backup availability by our knowledgeable senior management; Training (written, video and hands-on) developed by Johnson Wax Professional™, Ecolab™, BSCAI, and others; Long-term employment, tied to educational, accreditation and advancement opportunities, the better to know and service your facility.
	Window cleaners	We’ve chosen to give our window cleaning work to Quality Construction Clean-up & Window Cleaning, because of their wide range of experience and the community-oriented attitude of the owner, Raul Martinez. Born in Guanajuato, Mexico, he moved to San Antonio in 1989, then to Arizona in 1990 with his brothers. After working with several local window washing companies, Raul started his own company in 1993. Raul’s crew is experienced in all types of window cleaning, from high rises to vintage buildings. Services include new home construction clean-up, pressure washing, and bird dropping removal. Very customer oriented, Raul trains his crews to check with the customer at the conclusion of each job, and travels from jobsite to jobsite himself to verify that his clients are satisfied. Clients include several government facilities which require that the crews undergo extensive and comprehensive background searches. After each has been fingerprinted, his identity is searched through a national database to ensure he has no criminal history. A written letter of permission is sent to Raul for each crew member who is cleared to work in these facilities. Raul is, of course, an equal opportunity employer; however, he requires any employee who isn't proficient in the English language to attend English classes at least twice per week so as to better communicate with his customers.
	Office staff	We're awfully proud of our staff, our management team, and our outside consultants, both for their professional background and abilities, and as caring and involved individuals. Visit the Management Team section of the "About CBN" page and see for yourself.
We've thrived for thirty five years in an extremely competitive industry by combining professional knowledge, a constant drive for excellence, and an ongoing commitment to our customers. A comparison of the janitorial firms listed in a 1975 yellow pages with today’s yields a great example of Darwin’s "survival of the fittest" in action. You will also find that CBN is the oldest janitorial service member of both the local Better Business Bureau and Chamber of Commerce.