While health, safety, and security concerns are clearly important aspects of our service program, the quality of our cleaning is what you notice when you arrive at work in the morning.
Sparkling clean rest rooms, gleaming floor tile, a dust-free environment; after all, aren't these why you have a cleaning service?
Training
Training begins with classroom sessions on cleaning methodology, including proper and safe chemical and equipment usage, taught by company president Bob Croft, followed by intensive on-the-job training sessions with operations manager Bob Duncan. This provides hands-on experience while familiarizing our cleaning crews with any new buildings to which they’ve been assigned.
We use training systems developed by Johnson's™, the Building Service Contractors Association International™, Daniels & Associates™, Ecolab™ and other top industry sources to thoroughly train our people in all aspects of current building maintenance technology - from job safety to team cleaning, chemical usage to floor care
Regular inspections
We feature regular nighttime inspections, done immediately after the job is completed (early enough to correct any omissions). We add daytime customer visits to let a second member of our management team eyeball the job, to see your facility as you see it, and to confer with you about our progress on the job.
Research and the application of technology
For years, we've kept on the cutting edge of innovation in the cleaning industry. Our "Cleaning for Health", featuring dust control technology pioneered by DuPont™ , not only allows you to breathe more freely, but helps us control visible dust in your facility.
We Feature:
1) 0.3 micron HEPA Vacuums to remove fine breathable particles and
allergens.
2) Microfiber dust cloths (no feather dusters) to remove dust - not just
move it around.
3) Microfiber damp mops to efficiently remove dust without overly wetting
your floors.
Our backpack-style vacuums clean tile and carpet more thoroughly than traditional dust mops and upright vacuums, are less likely to ding your furniture and, as they are ergonomically designed, tend to be used more consistently than awkward uprights.
Our Johnson's™
Our Pioneer Laser X™ floor burnishers contain their dust. Also, because of their unique "X" pad design
, they harden the finish substantially more than do traditional burnishers, giving your floors a better looking, longer lasting shine, and a cleaner, brighter appearance.Communication
We're available, from top management down, 24/7, to deal with whatever maintenance and security situations arise. For your convenience and ours, and to avoid the misunderstandings common to oral messages, we use e-mail for much of our client communication. Most of our day-to-day production crew communication is also delivered electronically, for similar reasons, and to better document and track assignments and job quality.
We emphasize a full-service maintenance program, incorporating periodic resilient floor burnishing and refinishing, carpet cleaning and protecting, ceramic tile scrubbing and descaling, and window washing - all on a schedule customized to optimize your facility's appearance. Because we schedule these periodic jobs well in advance, we can group them geographically, and keep our technicians at, but not over, a 40-hour workweek - saving us time, money and the mistakes that accompany job fatigue - generating savings we pass along to you.
Further, over the years we've found that any job (say, carpet cleaning) that requires extra billing and special scheduling tends to be postponed until it's noticeably needed - after the carpet is really "trashed". Meanwhile, your facility looks dingy and, when you do order the job, you often pay extra due to the additional work involved to "restore" your carpet to an acceptable level. You then have to deal with an unexpected, unscheduled expense.
It’s better, we feel, to stay on top of the game, doing the jobs regularly, as "interim maintenance" rather than "restoration", and included as part of ongoing billing. Should an unscheduled cleanup be required due to a special circumstance, we're there for that, too.
Periodic services database
All periodic jobs (floors, carpet, windows) are assigned and approved using a contractor's database; they're inspected on our regular customer service visits. We maintain a permanent record, including date assigned, date completed and inspection commentary.
Route janitorial
We have chosen to work with successful, independent service contractors on our nightly janitorial routes - janitors with a proven track record of providing consistently dependable, high quality cleaning to their own customers (whom we interview during the contractor selection process) - janitors who show pride in having the drive and ambition to develop and maintain their own small business. After passing our rigorous security screening process, the contractors are introduced to our stringent Health-, Safety-, and Security-oriented cleaning procedures.
These hand-picked, thoroughly trained individuals allow us to deliver a proven commodity to our customers, while allowing our contractors freedom from those aspects of the cleaning industry which commonly trip up smaller operators - floor scrubbing, carpet cleaning, window washing (all of which require specialized equipment and expertise). We then add to your program 24/7 availability for customer communications and emergency backup, and the sales, quality control, research, and customer service abilities of a major, progressive firm.
Pride of small business ownership, combined with CBN’s experience and resources in technology, training, quality control, and security, yields an indisputable synergy of personalized service backed by the stability and expertise of a true anchor firm.
Floor technicians
- The most modern equipment available, such as
Window cleaners
We’ve chosen to give our window cleaning work to Quality Construction Clean-up & Window Cleaning, because of their wide range of experience and the community-oriented attitude of the owner, Raul Martinez. Born in Guanajuato, Mexico, he moved to San Antonio in 1989, then to Arizona in 1990 with his brothers. After working with several local window washing companies, Raul started his own company in 1993.
Raul’s crew is experienced in all types of window cleaning, from high rises to vintage buildings. Services include new home construction clean-up, pressure washing, and bird dropping removal.
Very customer oriented, Raul trains his crews to check with the customer at the conclusion of each job, and travels from jobsite to jobsite himself to verify that his clients are satisfied. Clients include several government facilities which require the crews undergo extensive and comprehensive background searches. After each has been fingerprinted, his identity is searched through a national database to ensure he has no criminal history. A written letter of permission is sent to Raul for each crew member who is cleared to work in these facilities.
Raul is, of course, an equal opportunity employer; however, he requires any employee who isn't proficient in the English language to attend English classes at least twice per week so as to better communicate with his customers.
Office staff
We're awfully proud of our staff, our management team, and our outside consultants, both for their professional background and abilities, and as caring and involved individuals. Visit the
We've thrived for over thirty years in an extremely competitive industry by combining professional knowledge, a constant drive for excellence, and an ongoing commitment to our customers. A comparison of the janitorial firms listed in a 1975 yellow pages with today’s yields a great example of Darwin’s "survival of the fittest" in action.
