Quality Cleaning Assured

Our full-time Customer Service Representative visits each clientat least monthly; our Operations Manager inspects jobs afterhours, working with crews hands on.  All inspection and client communication data is logged and archived, allowing long-term monitoring and assisting training.

All crews thoroughly trained in chemical safety, efficient cleaning techniques, up-to-date product knowledge, OSHA regulations and general job safety.

We provide you a full-service program, customized to optimize your facility's appearance, including periodic services such as vinyl tile burnishing & refinishing, carpet cleaning, and window washing.

We committed to you and the community long term — with over 35 years in the Better Business Bureau and the Metro Phoenix Chamber of Commerce, as well as memberships in the US Green Building Council and the Building Service Contractors Association.

An Emphasis on Training

• chemical safety
• efficient cleaning techniques
• up-to-date product knowledge
• usage and disposal
• general job safety
• OSHA regulations

As part of our periodic quality inspections, we check janitor closets to ensure compliance with OSHA standards on chemical labeling, cleanliness and general safety.

As required by federal law, we provide you an MSDS book covering all the chemicals we use, so if an accident ever occurs, or OSHA pays you a visit, you will have the necessary safety information on hand to protect your employees and yourself.

Inspections and Communication

Our Customer Service Representative visits each client at least monthly to inspect the job and gather customer feedback; our Operations Manager inspects jobs after hours.

Both work with data from existing (and generate new) Inspection Reports, giving our management team up-to-date information on all client issues, periodic floor and window completion dates, and the ability to compare quality issues across a given crew’s clients. All inspection and client communication data is logged and archived, allowing long-term monitoring of facility condition and of crew performance.

We're available, from top management down, 24/7, to deal with whatever maintenance and security situations arise. For your convenience and ours, and to avoid the misunderstandings common to oral messages, we use e-mail for much of our client communication. Most of our day-to-day production crew communication is also delivered electronically, for similar reasons, and to better document and track assignments and job quality.

We emphasize a full-service maintenance program, incorporating periodic resilient floor burnishing and refinishing, carpet cleaning and protecting, ceramic tile scrubbing and descaling, and window washing - all on a schedule customized to optimize your facility's appearance. Because we schedule these periodic jobs well in advance, we can group them geographically (saving drive time and cost), and keep our technicians at, but not over, a 40-hour workweek - saving us time, money, and the mistakes that accompany job fatigue - generating savings we pass along to you.

Further, over the years we've found that any job (say, carpet cleaning) that requires extra billing and special scheduling tends to be postponed until it's noticeably needed - after the carpet is really "trashed". Meanwhile, your facility looks dingy and, when you do order the job, you often pay extra due to the additional work involved to "restore" your carpet to an acceptable level. You then have to deal with an unexpected, unscheduled expense.

It’s better, we feel, to stay on top of the game, doing the jobs regularly, as "interim maintenance" rather than "restoration", and included as part of ongoing billing. Should an unscheduled cleanup be required due to a special circumstance, we're there for that, too.

We have chosen to work with successful independent service contractors on our nightly janitorial routes - janitors with a proven track record of providing consistently dependable high-quality cleaning to their own customers (whom we interview during the contractor selection process) - janitors who show pride in having the drive and ambition to develop and maintain their own small businesses. After passing our rigorous security screening process, the contractors are introduced to our stringent Health-, Safety-, and Security-oriented cleaning procedures.

These hand-picked, thoroughly trained individuals allow us to deliver a proven commodity to our customers, while allowing our contractors freedom from those aspects of the cleaning industry which commonly trip up smaller operators - floor scrubbing, carpet cleaning, window washing (all of which require specialized equipment and expertise). We then add to your program 24/7 availability for customer communications and emergency backup, and the sales, quality control, research, and customer service abilities of a major, progressive firm.

Pride of small business ownership, combined with CBN’s experience and resources in technology, training, quality control, and security, yields an indisputable synergy of personalized service backed by the stability and expertise of a true anchor firm.

Finally, we train all our personnel in Diversey’s Greenguard Indoor Air Quality Certified cleaning system (LINK), a comprehensive health and environment-friendly system of equipment, products, and procedures.

We select experienced floor technicians with proven records of quality performance and customer/employer satisfaction. We fully screen and verify the backgrounds of applicants, to assure us and you of their integrity and ability, then provide them with:

• The most modern equipment available, such as Laser-X™ floor burnishers and Ecolab™ floor finishing systems;
• The finest line of cleaning chemicals and floor finishes, by Diversey™ & Ecolab™;
• A well thought out and researched methodology;
• 24/7 backup availability by our knowledgeable senior management;
• Training (written, video and hands-on) developed by Diversey Ecolab™, BSCAI, and others;
• Long-term employment, tied to educational, accreditation and advancement opportunities, the better to know and service your facility.

We’ve chosen to give our window cleaning work to Quality Construction Clean-up & Window Cleaning, because of their wide range of experience and the community-oriented attitude of the owner, Raul Martinez. Born in Guanajuato, Mexico, he moved to San Antonio in 1989, then to Arizona in 1990 with his brothers. After working with several local window washing companies, Raul started his own company in 1993.

Raul’s crew is experienced in all types of window cleaning, from high rises to vintage buildings. Services include new home construction clean-up, pressure washing, and bird dropping removal.

Very customer oriented, Raul trains his crews to check with the customer at the conclusion of each job, and travels from jobsite to jobsite himself to verify that his clients are satisfied. Clients include several government facilities which require that the crews undergo extensive and comprehensive background searches. After each has been fingerprinted, his identity is searched through a national database to ensure he has no criminal history. A written letter of permission is sent to Raul for each crew member who is cleared to work in these facilities.

Raul is, of course, an equal opportunity employer; however, he requires any employee who isn't proficient in the English language to attend English classes at least twice per week so as to better communicate with his customers.