Know who is cleaning your building

• Full background checks on entire crew – court records; SSN confirmed through credit check; driver’s license and photo confirmed; full personality profile

• Only janitorial service in Arizona that’s a U.S. Immigration & Customs Enforcement “IMAGE” member; one of only two in the US

• Key security program

• Fully insured & bonded

• Pre-committed to BBB’s arbitration program; A-plus rating; member since 1975

Identity Confirmation

We require that all applicants submit a current Arizona Driver’s License (or state-

issued photo ID) and Social Security card (or other proof of work eligibility).

Using technical training provided by the IMAGE program of ICE (Immigration and Customs Enforcement) we:

   •  verify the authenticity of driver’s licenses, Social Security cards, and other ID

   •  compare the driver’s license photo to the original, which the State of Arizona keeps on file

Using the applicant’s SSN, we obtain a credit report, nationwide, to help determine if the applicant is the legitimate user of that SSN .

We use OMNI Legal Support Group to verify the backgrounds of all applicants; data searched include:

   • court records, from Arizona Superior Court down to Justice Court records (both civil and criminal)

   •  credit history (searching for Social Security Number violations and aliases, to guard against actions filed under another name, and for address history).

We make every effort to verify out-of-state and out-of-county records of newer Arizona residents, and on anyone whose address history, as reported by the applicant and by the credit reporting agency, do not synchronize.

Credit history can also provide some indication of stability and dependability when examined in conjunction with other areas of the screening process.

We check motor vehicle records to verify that a driver's license is current and valid.  The report also shows any outstanding traffic warrants, DUIs, frequent traffic violations, and any pattern to the type of violations.  Click here to see what ID is required to apply for an Arizona Driver’s License.

Our written personality profile test, administered by Insight WorldWide™, tests for dependability, general work ethic, integrity, drug and alcohol issues, workers compensation fraud and theft.

The test provides indications of problem areas, and suggests follow-up interview questions. Applicants are quizzed on any anomalies that crop up.

We've found Insight's program to be the most comprehensive and accurate of its kind.

CBN Building Maintenance has become the second janitorial service in the nation (the only one in Arizona) to partner with U.S. Immigration and Customs Enforcement (ICE) in their IMAGE (ICE Mutual Agreement between Government and Employers) program; find us listed under Members – charter.

IMAGE, a voluntary partnership between private firms and ICE (part of Homeland Security), was created in 2006 to reduce vulnerabilities in hiring practices that allow undocumented individuals to be hired.

· complete a self-assessment questionnaire

· participate in the E-Verify employment eligibility verification program

· enroll in the Social Security Number Verification Service

· adhere to IMAGE Best Hiring Practices

· prepare annual self-audits by a person not involved in hiring

· undergo an I-9 audit conducted by ICE

· review and sign an official IMAGE partnership agreement with ICE

· resolution of "no-match" letters received

· establishment of a "tip line" system

· communication of IMAGE guidelines to any employment agencies or subcontractors utilized

· submission of an annual report to ICE to track results and assess the effectiveness of IMAGE participation.

CBN has received thorough security training by a senior ICE agent on document preparation and the detection of fraudulent documents, plus techniques of checking ID for micro-print, holograms, embossing, and watermarks.

Any keys which you issue to us which are not already on security blanks are copied onto hard-to-duplicate "neuter bow" blanks which carry no manufacturer name or code number to telegraph the brand and type of keyway.

Neuter bow keys feature a plain rectangular "high security" bow (handle) and are prominently machine-stamped "Do Not Duplicate".   We do not affix any identifying information (such as your firm name, address, or alarm code) to the key or key ring. 

Should a ring of keys be lost or stolen, there will be no link to your door.

Membership ID Program

We participate in the Better Business Bureau’s Membership Identification Program.

We have committed to cooperating with BBB efforts to resolve disputes that may arise under our contract. Upon your request, we will agree to mutually binding arbitration of certain unresolved disputes. 

There are limits to the kinds of claims that may be arbitrated - call the BBB for more information.